How do I get Support?

If you are a new Kazuhm customer then Getting Started will step you through the tasks to get your system up and running.

Otherwise the Kazuhm Knowledge Center should be the first stop before reporting an issue as a simple search could provide an immediate answer.

Mouse over the ? in the header of your Kazuhm Portal and click Knowledge Center.

If these options do not provide an answer then asking for support is available directly by simply clicking Submit a Request to open the required form:

Request type - select from Guidance or information, Report an issue, Feature suggestion, or Send positive feedback!

Request Severity - optionally select from Low, Normal, High, or Urgent. Please refer to FAQ - Contact & Support Details to learn more about determining severity.

Product Area - select from General, Resources, Applications, File Management, or Administration.

Application - if the request is related to Applications then enter which specific Application, for example Transcoding.

Subject - enter a brief summary description of the request.

Description - enter a full description of the request. For a technical problem, step-by-step instructions to help the diagnose the problem are extremely helpful.

Attachments - any supporting materials such as screenshots [maximum file size 20MB].

Previous requests, and their status, can be viewed by clicking My Requests. Please note only designated Support Contacts can view requests other than their own.

Similarly, support via email (support@kazuhm.com) is limited to designated customer Support Contact(s).